For logistics teams
Your TMS knows the load. Your inbox knows the truth. Haulia closes the gap — AI agents that read every email, text, and voicemail, keep the load record current, and draft every routine response for one-click approval.
76+
specialized AI agents
5
channels unified per load
70%
of post-booking comms automated
The coordination work that lives between your TMS, your inbox, and your phone — automated.
Email, SMS, WhatsApp, voice, and portal activity flow into one chronological record per load. The full story, in one place.
Each agent owns a workflow — check calls, document chasing, appointment booking — and executes it end to end with human approval.
Routine work runs silently. Your team sees only the loads that need judgment: at-risk ETAs, unresponsive carriers, disputes.
No rip-and-replace. Haulia syncs with your existing TMS and tools, keeping them the system of record.
Every agent action is grounded in load data, cited, and reversible. You can see why every message was sent.
Start with approval on everything. Graduate trusted workflows to full autonomy per lane, per customer, per agent.
Logistics runs on communication: a single load can touch a dozen emails, a WhatsApp group, two phone calls, and a portal update. The systems of record never see most of it — people bridge the gap by copying, pasting, and remembering.
That bridge is exactly what AI agents are good at. Reading unstructured messages, extracting facts, updating records, and drafting responses is repetitive, high-volume, and rule-bound — the profile of work that automates well, with humans kept in the loop for judgment.
Haulia packages this as a working freight desk, not a platform project. There is no migration, no six-month integration, and no prompt engineering: agents come pre-trained on freight workflows and start producing on day one of a two-week pilot.
A closer look at each job Haulia takes off your desk.
A mid-size brokerage makes hundreds of check calls a day — dialing drivers, leaving voicemails, transcribing locations into the TMS, then forwarding updates to customers. It is the single largest time sink on most freight desks.
Track and trace is where brokerages burn headcount: someone has to know where every truck is, recalculate ETAs when traffic shifts, and answer the customer asking "where is my truck?" for the third time today.
Every day a POD sits uncollected is a day added to your cash conversion cycle. Chasing carriers for paperwork is tedious, easy to drop, and directly delays billing.
An unsigned rate con is unpriced risk. Missing insurance certs and W-9s are compliance gaps that surface at the worst possible time — after something goes wrong.
Booking dock appointments is phone tag at industrial scale: call the shipper, wait, call the consignee, wait, update the carrier, repeat when anything changes.
Detention is the revenue most brokerages leak. The driver waits, nobody starts a clock, the customer disputes the charge, and the accessorial is written off to keep the peace.
AI logistics automation uses intelligent agents to perform the communication and coordination work of freight operations — contacting drivers, updating customers, scheduling appointments, collecting documents — instead of humans doing each step manually. Haulia delivers this as a network of 76+ specialized agents.
Check calls and driver tracking, ETA recalculation and customer updates, inbound status requests, rate confirmation and document collection, pickup and delivery appointment scheduling, detention tracking, load board broadcasting, and invoice packet assembly.
Yes. Any team running post-booking freight operations — brokerages, 3PLs, dispatch services, and carrier-facing ops teams — can put Haulia agents on the repetitive communication while their people handle exceptions and relationships.
Haulia ingests email threads, SMS, WhatsApp messages, and voicemail transcripts into one timeline per load. Agents extract the facts (location, ETA, documents, exceptions), update the record, and draft the next message — regardless of which channel it arrived on.
Start with the highest-volume, lowest-judgment workflow: check calls and status updates. Haulia runs a 2-week pilot on real loads, typically reaching about 70% automation of post-booking communication within 90 days.
Book a 20-minute demo on your actual lanes, or take the self-guided interactive demo. No credit card, no commitment.
Prefer email? sales@haulia.ai