Use case
Booking dock appointments is phone tag at industrial scale: call the shipper, wait, call the consignee, wait, update the carrier, repeat when anything changes.
Haulia drafts and sends appointment requests the moment a load books, confirms slots with all parties, and automatically reschedules when an ETA slips — keeping shipper, consignee, and carrier in sync without a dispatcher in the middle.
Pickup and delivery window requests go to the shipper and consignee automatically, with load details pre-filled.
Confirmed times are logged to the load and communicated to the carrier and driver on their preferred channel.
When an ETA slips past the window, Haulia proactively requests a new slot and notifies everyone affected.
Accurate, confirmed appointments mean fewer drivers waiting at docks — and when waiting happens, the detention clock is already running.
Yes. Haulia drafts appointment requests with full load context, sends them to shippers and consignees by email or portal, parses the responses, and confirms slots — with a human approving the loop until you trust it to run autonomously.
When a recalculated ETA puts an appointment at risk, Haulia flags it, requests a new window, and updates the carrier and customer once confirmed — before it becomes a missed appointment and a service failure.
A mid-size brokerage makes hundreds of check calls a day — dialing drivers, leaving voicemails, transcribing locations into the TMS, then forwarding updates to customers. It is the single largest time sink on most freight desks.
Track and trace is where brokerages burn headcount: someone has to know where every truck is, recalculate ETAs when traffic shifts, and answer the customer asking "where is my truck?" for the third time today.
Every day a POD sits uncollected is a day added to your cash conversion cycle. Chasing carriers for paperwork is tedious, easy to drop, and directly delays billing.
An unsigned rate con is unpriced risk. Missing insurance certs and W-9s are compliance gaps that surface at the worst possible time — after something goes wrong.
Detention is the revenue most brokerages leak. The driver waits, nobody starts a clock, the customer disputes the charge, and the accessorial is written off to keep the peace.
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