Use case
Detention tracking that captures every accessorial
Detention is the revenue most brokerages leak. The driver waits, nobody starts a clock, the customer disputes the charge, and the accessorial is written off to keep the peace.
Haulia makes detention undeniable: the clock starts automatically on arrival, the customer is notified before free time expires, and the documented charge flows straight into billing.
How it works
- 1
Clock starts on arrival
Driver check-in or geofence arrival starts the detention timer automatically — no manual action required.
- 2
Customer notified before free time ends
A proactive heads-up goes to the customer as the free-time threshold approaches, so the charge is never a surprise.
- 3
Charge documented and captured
Arrival and departure timestamps, notifications sent, and the accrued charge are logged to the load — evidence included.
- 4
Accessorial flows to billing
The documented detention charge is added to the invoice packet automatically, so it gets billed instead of forgotten.
Detention tracking — FAQ
Why do brokerages lose detention revenue?
Because capturing it is manual: someone has to notice the driver arrived, start a timer, warn the customer, and document the charge. Any missed step becomes a write-off. Haulia automates every step, so detention is captured by default.
How does Haulia prove a detention charge?
Every charge comes with timestamps for arrival and departure, the notification trail showing the customer was warned, and the load context — making disputes rare and resolutions fast.
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