Use case
Detention is the revenue most brokerages leak. The driver waits, nobody starts a clock, the customer disputes the charge, and the accessorial is written off to keep the peace.
Haulia makes detention undeniable: the clock starts automatically on arrival, the customer is notified before free time expires, and the documented charge flows straight into billing.
Driver check-in or geofence arrival starts the detention timer automatically — no dispatcher action required.
A proactive heads-up goes to the customer as the free-time threshold approaches, so the charge is never a surprise.
Arrival and departure timestamps, notifications sent, and the accrued charge are logged to the load — evidence included.
The documented detention charge is added to the invoice packet automatically, so it gets billed instead of forgotten.
Because capturing it is manual: someone has to notice the driver arrived, start a timer, warn the customer, and document the charge. Any missed step becomes a write-off. Haulia automates every step, so detention is captured by default.
Every charge comes with timestamps for arrival and departure, the notification trail showing the customer was warned, and the load context — making disputes rare and resolutions fast.
A mid-size brokerage makes hundreds of check calls a day — dialing drivers, leaving voicemails, transcribing locations into the TMS, then forwarding updates to customers. It is the single largest time sink on most freight desks.
Track and trace is where brokerages burn headcount: someone has to know where every truck is, recalculate ETAs when traffic shifts, and answer the customer asking "where is my truck?" for the third time today.
Every day a POD sits uncollected is a day added to your cash conversion cycle. Chasing carriers for paperwork is tedious, easy to drop, and directly delays billing.
An unsigned rate con is unpriced risk. Missing insurance certs and W-9s are compliance gaps that surface at the worst possible time — after something goes wrong.
Booking dock appointments is phone tag at industrial scale: call the shipper, wait, call the consignee, wait, update the carrier, repeat when anything changes.
Book a 20-minute demo on your actual lanes, or take the self-guided interactive demo. No credit card, no commitment.
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